FREQUENTLY ASKED QUESTIONS
Is it safe to order online?
Of course. Melko - Made in Brazil uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information.
If you need more info please do no hesitate in calling us here in Melbourne on
03 9534 7542
What is the returns/exchange policy?
To exchange the size or colour of a product please call Melko on (03) 9534 7542 to ensure your replacement request is available. Then send the product in its original packaging to Melko Group. Goods must be returned within 1 week of delivery date unworn and unwashed.
Usually No refunds will be given unless in case of faulty goods. No exchange or refund is available on items that are discounted.
In the circumstance that the item you have requested is no longer available, you will be contacted and offered other products or a credit to make purchases with in the future.
In said that we are very keen to satisfy you and make sure you will return , so if you are uneasy about any situation please contact us on firstname.lastname@example.org and we will endeavour to help the best way we can*.
* All decisions as to the acceptance of returns and exchanges are at Melko's full discretion.
What if my goods are damaged or faulty?
In the event that goods are faulty or different to those you ordered for any reason please contact Melko on (03) 9534 7542.
Once you are given a return number, please send to Melko Group along with an explanation of what is wrong with the goods. Include your name, address, a contact phone number and any comments you may have.
All returns and exchanges should be sent to:
(a return address or exchange number is required - please call:
+61 3 9534 7542 or email email@example.com
Melko Group Pty Ltd
Unit 6/6A St Leonards Avenue
St Kilda VIC 3182
Does Melko - Made in BRAZIL delivers Worldwide?
Yes , we ship to must countries on the world.
Delivery time: 1-3 weeks
6 Items and over
When will my order be sent?
As soon as possible. Usually within 24 hours of placement of the order.
When will my order arrive?
All goods are sent via registered mail and therefore require a signature. You may wish to use your work address as the delivery address.
Delivery time : 5-7 working days
How much does delivery cost?
Pricing for australian deliveries only:
6 Items and over